Privacy Policy

Effective Date: May 23, 2026 | Operated by Zeppelynn AI LLC

Privacy Policy

Last updated: May 23, 2026

1. Introduction

Zeppelynn AI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our Services. It also describes your rights under applicable privacy laws, including the Texas Data Privacy and Security Act (TDPSA), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), and, where applicable, the General Data Protection Regulation (GDPR).

This policy applies to all personal information processed in connection with our Services, regardless of the medium through which it is collected (website forms, SMS, email, phone calls, or otherwise).

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly

Full name, business name, and title;
Email address and phone number (including mobile numbers for SMS);
Business address and website URL;
Payment and billing information (processed securely via third-party processors);
Messages, inquiries, and content you submit through contact forms or chatbots;
Information provided during consultations or onboarding calls.

b) Information Collected Automatically

IP address and approximate geographic location;
Browser type, operating system, and device identifiers;
Pages visited, time on page, clicks, and referral source;
Cookies, pixels, and similar tracking technologies;
Log data including access times and error reports.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and improve our Services;
To communicate with you about your account, orders, and service updates;
To send appointment confirmations, booking reminders, and service notifications via SMS and email (with your consent);
To send marketing communications where you have provided consent or where we have a legitimate interest;
To process payments and prevent fraud;
To personalize your experience and tailor our AI automation recommendations;
To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Information Sharing & Disclosure

We do not sell your personal information to third parties for their own independent marketing purposes. We may share your information in the following circumstances:

Service Providers: We share data with trusted vendors who assist in providing our Services, under strict data processing agreements;
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred;
Legal Compliance: We may disclose information when required by law, subpoena, court order, or governmental authority;
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

NOTICE: We do not sell your sensitive personal data as defined under the Texas TDPSA or CCPA/CPRA without obtaining your prior explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Marketing contact data (SMS/email consent records) is retained for a minimum of 5 years as required by TCPA compliance best practices.

6. Contact Us

For any privacy-related questions, to exercise your rights, or to report a concern, please contact our privacy team at: info@zeppelynn.com.

Zeppelynn AI LLC
California, United States

SMS & Email Communications Disclosure

Last updated: May 23, 2026 · Governed by TCPA & CAN-SPAM

1. SMS / Text Message Communications (TCPA Compliance)

1.1 Consent

By providing your mobile phone number and checking the consent box on any of our forms, you expressly consent to receive automated SMS text messages from Zeppelynn AI (operated by Zeppelynn AI LLC) at the phone number you provide. This consent is governed by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and related FCC regulations.

Consent is not a condition of purchase. You may decline to provide your phone number and still receive our Services. Checking the SMS consent box is a separate, affirmative action and does not automatically include consent to email marketing.

1.2 Types of Messages

By opting in, you agree to receive the following categories of SMS messages:

Appointment confirmations and booking reminders;
Service delivery notifications and status updates;
Follow-up messages related to your inquiry or service request;
Promotional and marketing messages about our AI automation services and offers;
Operational alerts related to your account or active services.

1.3 Message Frequency

Message frequency varies depending on your service plan and engagement level. Typical frequency is 2–8 messages per month for active clients. Transactional messages (e.g., booking confirmations) are sent on an as-needed basis. We do not send messages outside the hours of 8:00 AM to 9:00 PM in your local time zone.

1.4 Rates & Carrier Information

Message and data rates may apply depending on your mobile carrier and plan. Zeppelynn AI is not responsible for any messaging or data charges incurred by your mobile carrier. Please check with your carrier for details about your messaging plan.

1.5 How to Opt Out (STOP)

You may opt out of SMS communications at any time using any of the following methods (per FCC rules effective April 2025, we honor opt-outs through any reasonable communication channel):

Reply STOP to any SMS message from us;
Email us at info@zeppelynn.com with "SMS OPT OUT" in the subject line;
Contact us by phone and request removal from SMS communications.

After opting out, you may receive one final confirmation message acknowledging your opt-out request.