The right receptionist depends on
how your business operates.
A one-location business with one calendar does not need the same receptionist as a multi-location business with multiple teams. Plans are based on how much your receptionist needs to manage. The final amount within a tier depends on the agreed implementation and ongoing service scope.
Essential
For businesses that need reliable call answering, customer questions, and appointment booking without complex scheduling requirements.
Growth
For businesses where the receptionist needs to coordinate multiple staff, calendars, customer requirements and follow-up.
Advanced
For businesses where the receptionist needs to coordinate multiple locations, calendars, teams and different customer scenarios.
Custom System
Built for businesses that operate beyond a standard receptionist setup. We map how your business operates and engineer the receptionist around it.
What varies within the Essential range
Within Essential, the monthly amount reflects the agreed level of configuration and ongoing scope — for example, the amount of approved business knowledge, the depth of information capture, and the number of notifications configured. Requirements that need multiple staff calendars, qualification, service-specific booking rules, or follow-up move a project into Growth. The monthly amount within a tier never conceals material feature exclusions; what's included is shown in the comparison below.
Full Plan Comparison
Compare included capabilities across Essential, Growth, Advanced, and Custom tiers. Terms used: Included = part of the plan; Basic = a lighter version; Configurable = available with setup; Advanced = a fuller version; Custom = built to your requirements.
| Capability | Essential | Growth | Advanced | Custom |
|---|---|---|---|---|
| Standard call answering | Included | Included | Included | Included |
| Approved business knowledge | Included | Included | Included | Included |
| Customer-information capture | Included | Included | Included | Included |
| CRM and contact handling | Basic | Included | Included | Custom |
| Location scope | One location | One location | Multiple locations | Multi-location |
| Calendar and staff coordination | One calendar | Multiple staff calendars | Multiple across teams | Custom |
| Booking complexity | Simple booking | Service-specific rules | Complex routing | Specialized scheduling |
| Caller qualification | — | Included | Advanced | Custom |
| Follow-up and missed-call recovery | Basic | Included | Advanced | Custom |
| Human handoff and call routing | Basic escalation | Configurable | Smart transfers | Custom routing |
| Language configuration | English (Spanish optional) | English + Spanish | Multiple languages | Tailored multi-language |
| Reporting | — | — | Advanced reporting | Advanced reporting |
| Custom workflow scope | — | Configurable | Included | Extensive customization |
| Implementation complexity | Standard setup | Moderate implementation | Complex implementation | Bespoke implementation |
What does the setup fee cover?
Setup is for building and launching the receptionist around your business: gathering your business information, building call rules, setting up booking, and testing realistic customer scenarios before live launch.
What does the monthly service cover?
The monthly service covers ongoing operation and the support agreed for your plan, including approved business-information updates, issue resolution, and configuration maintenance under your service agreement.
Let's build the right receptionist for your business.
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